Refund and Returns Policy

Effective Date: October 25, 2024

At Luxury Cruise Vacationss, we strive to provide high-quality eyeglasses and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

  1. Returns Eligibility
    To be eligible for a return, the following conditions must be met:

    • The item must be unused and in the same condition as when you received it.
    • The item must be in its original packaging, with all tags and labels attached.
    • The return request must be made within 30 days of receiving your order.

  2. Non-Returnable Items
    The following items are non-returnable:

    • Personalized or custom-made eyeglasses
    • Gift cards
    • Eyeglasses purchased on clearance or during promotional sales

  3. How to Initiate a Return
    If your item meets the return eligibility criteria, please contact our customer service at Infor@luxurycruisevacationss.com or call 203-656-5817 to request a return authorization. Please provide your order number, a description of the issue, and any relevant photos if necessary.

    Once your return is approved, we will provide further instructions for shipping the item back to us.

  4. Damaged or Defective Products
    If you receive a damaged or defective product, please contact us within 48 hours of receiving the item at Infor@luxurycruisevacationss.com with a description of the issue and photos of the damage. We will promptly arrange for a replacement or refund at no additional cost.

  5. Refund Process
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Refund processing times may vary, but typically take 5-10 business days.

  6. Shipping Costs
    Return shipping costs are the responsibility of the customer unless the product received was defective or incorrect. Original shipping fees are non-refundable unless the return is due to our error.

  7. Order Cancellations
    Orders may be canceled within 24 hours of placing them by contacting us at Infor@luxurycruisevacationss.com or calling 203-656-5817. After 24 hours, we may not be able to cancel your order if it has already been processed or shipped.

  8. Exchanges
    We only replace items if they are defective or damaged. If you need to exchange your item, please contact us at Infor@luxurycruisevacationss.com to initiate the process.

  9. Contact Information
    If you have any questions or concerns about your order, or if you need assistance with a return or refund, please reach out to us:

This Refund and Returns Policy ensures a transparent process for handling returns, refunds, and exchanges, helping your customers feel confident about their purchases.