Refund and Returns Policy
Effective Date: October 25, 2024
At Luxury Cruise Vacationss, we strive to provide high-quality eyeglasses and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
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Returns Eligibility
To be eligible for a return, the following conditions must be met:- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging, with all tags and labels attached.
- The return request must be made within 30 days of receiving your order.
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Non-Returnable Items
The following items are non-returnable:- Personalized or custom-made eyeglasses
- Gift cards
- Eyeglasses purchased on clearance or during promotional sales
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How to Initiate a Return
If your item meets the return eligibility criteria, please contact our customer service at Infor@luxurycruisevacationss.com or call 203-656-5817 to request a return authorization. Please provide your order number, a description of the issue, and any relevant photos if necessary.Once your return is approved, we will provide further instructions for shipping the item back to us.
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Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of receiving the item at Infor@luxurycruisevacationss.com with a description of the issue and photos of the damage. We will promptly arrange for a replacement or refund at no additional cost. -
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Refund processing times may vary, but typically take 5-10 business days. -
Shipping Costs
Return shipping costs are the responsibility of the customer unless the product received was defective or incorrect. Original shipping fees are non-refundable unless the return is due to our error. -
Order Cancellations
Orders may be canceled within 24 hours of placing them by contacting us at Infor@luxurycruisevacationss.com or calling 203-656-5817. After 24 hours, we may not be able to cancel your order if it has already been processed or shipped. -
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item, please contact us at Infor@luxurycruisevacationss.com to initiate the process. -
Contact Information
If you have any questions or concerns about your order, or if you need assistance with a return or refund, please reach out to us:- Phone: 203-656-5817
- Address: 3019 Whitman Court, Darien, Connecticut, United States
- Email: Infor@luxurycruisevacationss.com
This Refund and Returns Policy ensures a transparent process for handling returns, refunds, and exchanges, helping your customers feel confident about their purchases.